Category Archives: BSNL

Bharat Sanchar Nigam Limited, largely known as BSNL is an Indian telecom brand which is operated by the government. Headquartered in New Delhi, this company was incorporated in 2000. Being an government brand, BSNL enjoys all the privileges and hence, it was the first brand in India to launch 3G.

BSNL

BSNL is still a “Sarkari” company, nothing has changed.

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BSNL is India’s biggest state-owned telecom company. It revolutionized the Telecom sector of India many times. Their landlines made it possible for almost all the villages to connect to rest of the country. 3G was first launched by BSNL. Though the credit of high-speed network revolution will be given to Airtel as they brought practical speeds. BSNL’s Speeds were in papers. The word “Sarkari” has a different meaning now. It is a synonym of Slow, Weak, Inefficient and more.
State-owned Telecom Giant BSNL continuous to carry this tag with its poor implementation of policies, super poor maintenance of its infrastructure and super duper POOR care of its customers in the era of a competitive market.
I remember buying my first ever SIM card. It was back in 2007. I had to give 2 Address and ID proofs. Paid 550 INR. Had to wait 7 days for the activation. Got just 3 INR credit and the call rate was Rs 1.20/ minute. BSNL was my preference over Oasis (Airtel now) because my father was a Government servant. Till date, I didn’t get the logic behind his idea that one must opt BSNL only as its Government company.
Anyways fast forward to 2014, I was using BSNL still, despite MNP option available. Since I was a postpaid user I had to literally walk to my hometown’s BSNL office each and every time I wanted to make a change in my Bill plan or Data service or whatever. I was still okay with it. Things went worst when I started facing call drops. Trust me blindly, I investigated whole bloody thing that why the call drops are happening and approached an officer of BSNL in Jaipur. After explaining him whole thing and showing him proofs and cases I gathered over the time, I asked him to look into this. The solution was lying in the technical department as it had to do with Voice with Data transfer on 3G. His reply made me sad enough that it was last time I explained anything to a highly paid useless Government servant. He said,” You better port out to Airtel, they do not have call drop issues”.
After coping for two more months I did that. Ported to Airtel. In fact, I ported my secondary number to Airtel too. It was only last month that I heard that BSNL has improved its services. I was curious to see that. Using my parent’s phone did not help me much.
Meanwhile, I found a Canopy of BSNL near my house. I asked if they can port my number to BSNL. They agreed. Now the fun begins. Till this time I was not knowing that I am not knowing that I will be regretting my decision very soon.
I took my UIDAI and port code and rushed back to canopy guy. He explained that I will be offered Rs 100 Talk value and few other benefits and that too for free of cost. (I was even ready to pay)
I gave him docs and asked him for any receipt but he denied. I came home with MNP SIM and started waiting for its activation. It takes 7 days generally.
Next day I got a call from BSNL office asking my father’s Name as it was not mentioned in my UIDAI. I gave the info. After 6 days my BSNL SIM got the network. I was busy so could not check it. Next day I tried to make a call from it but found that SIM is not allowed to do so. I tried calling 1507 for tele-verification despite knowing it was not required. I heard the response that I can not make International calls. WTH !! Called 1503 then and had a conversation with Customer care executive. He informed that I do not need Tele-verification but my SIM card has not received FRC yet. FRC is the first recharge that merchants do when they sell you a new SIM.
This process is now automatic in all telecom companies but BSNL is still manually doing it.
I explained the CC executive that I do not know from which BSNL office of Jaipur the canopy guys came from. He said that you either do FRC by paying on your own or find those guys.
FIND?? So BSNL has its employees working on a road but they are not aware who they are. I reached nearest BSNL office and explained them this situation the other day.
They said that no one from BSNL posts any canopy and the offer which I was talking about cost 107 INR. Even SIM was not free I was supposed to pay Rs 20 for it.
I was shocked. I was having a Sim card and my number linked to it and BSNL says this was not their act.
I was ready to pay and activate my outgoing calls but then I pulled myself back. really wanted to find those guys. I rushed to BSNL head office in Jaipur. I asked them if the post such canopy. They said,”No idea”.
REALLY? No Idea? Is that even a proper answer?
I explained my situation to them too. They said we can not help.
I just came out laughing at myself. And while stepping out I recalled that it is the same office which I visited 2 years back asking for 1285 INR of security refund of my postpaid number which I ported out. I have not received that amount TILL DATE.
Why BSNL, why?? With the entry of JIO, even the leading telecom company Airtel has seen a competition. What makes you guys so rock hard and stupid that you don’t want to make any change and improve services?

We must not underestimate the capabilities of BSNL. It still has the largest landline base and widest Telecom infrastructure in the country (Jio might win here within few months).  Along with that its employees are most well paid and get all the facilities. Then where the problem lies?

The problem lies in the Management, in the morality and in the thoughts of its workforce. Paralyzed workforce and zero accountability to growth make it worse.

These problems are not just with the BSNL mobile network. The broadband of BSNL which is second to none in reach has been of a bad reputation from years.  Not just speed or plans are outdated. They even have problems with some of the websites too. Some popular website never loads properly on BSNL Broadband. Making payments via some of leading banks never go through.

Anyways, just like me many are now tired of BSNL and do not care. But this is the biggest state-owned operator. How can they just do not care? It is the time that government must look into this. We all know that last time when BSNL made the profit, it was the year 2008.

Just offering cheaper data plans will not attract customers. Solve rest of the problems, make your staff behave properly. And remove rust from those new but ideal machinery. Use them, properly.

Instead of setting an example for useless things, do something good in this time when Telecom is growing like never before.

I hope I will port back to BSNL next year. Till then I am loyal to Airtel.

BSNL

Is BSNL 20 GB 3G data in Rs 50 a Hoax?

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Largest state-owned telecom service provider BSNL reportedly launched a special promotion offer for all its users across India. BSNL is operating in 20 circles of India and has 3G network all across country.

BSNL is highly criticized for having a poor network in rural areas and slow network speed in congested city areas. But recently a news surfaced online on social media as well as print media that BSNL has launched new plan which gives 20 GB of whopping 3G data in just Rs 50. Not just the huge Data but news also claimed that one can share that data with 4 other people.

It took no time to get this viral but looks like there in no offer like that. Several BSNL authorities denied this and even said that this is someone trying to create hoax and destroy BSNL’s public image.

BSNL Self care

News claimed that customer needs to activate this from BSNL’s self care portal.  But the link of self-care which surfaced was of a Broadband portal. So there are high chances that no such offer exist.

We have drafted a mail to a senior authority in BSNL and waiting for revert. Lets hope for something good.

BSNL

BSNL Broadband : In Depth Review

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BSNL or Bharat Sanchar Nigam Limted is the biggest Wireline Broadband provider in the Country. According to the October stats of TRAI, BSNL has approx 10 million BB users across the country. However, both BSNL and MTNL are continuously loosing their customers.

But still there are many places where BSNL is the only choice if you want a Broadband connectivity. Is BSNL worth of money in such case? Here is the in depth review of BSNL Broadband from its 7 month old user.

I live in Jaipur, Rajasthan. My surroundings are well connected from Telecom technologies but not my colony. 7 months back when I was hunting for Broadband connection I found there is only BSNL BB available. With no option available, I applied for BSNL Broadband on my existing BSNL Landline connection. It took BSNL 3 days to finally  fix all the formalities and put the connection on. A guy came for Installation and since I was having ADSL modem of my own he made several extra ups and down to set up everything. With his testing modem connection was working fine but with my ASUS modem connection was not there. He asked me to replace the modem and went away.

At night I noticed that my Landline was not working too. Then I checked there was problem in setting up spliter. I corrected that and both Broadband and Landline started. With this initial incident I understood that you should not trust BSNL employees, most of them are DUMB!.

However I had opted for 4 Mbps plan and initially speedtest.net was showing speed of  3.70 Mbps which was Okay for me.

I faced not a single problem for 3 months but one day I found connection was down. After waiting 4 hours I contacted the nearest office and they said that its a problem from main station and will take time. It took 8 more hours but everything went fab then.

That was the only time when I faced the problem. And now lets talk about its speed and reliability.

Speed of the BSNL Broadband

I initially opted for 4 Mbps plan but soon jumped down to 2 Mbps as It was also good for me. I an allowed to use 8 GB with 2 Mbps speed and after that speed fall down to 512 Kbps. I tell you that speed is reliable and I get 200-250 kBps download everytime and 50-60 kBps upload speed. After 8 GB both download and upload speed come at same level and fluctuate around 50-55 kBps. I never faced any slow speed issue apart from one day that also just for 1 hour(I was getting 10 kBps that time :p).

Reliability of BSNL Broadband

Well according to my experience, you can relay of its connection. But BSNL is having a bad name out there, everywhere. So you should take following steps before taking a Broadband connection.

  • Visit at least two place where BSNL BB is working near you house.
  • Ask their experience and downtime of connection.
  • Meet the employees of the BSNL office, check if they look promising and able.
  • If you find anything wrong or the monthly downtime is more than 2 days, never ever go behind BSNL.

How to Increase speed after FUP?

In case you have used all the high speed data allotted to you and you want more High speed data then you have a option for it.

BSNL Broadband FUP

 

You will see the above shown window when speed will get slow. Click on Upgrade and proceed.

BSNL Broadband Top Up

Usually these 4 option will be there and you can proceed by selecting the desired one.

If you want to see the SpeedTest.net results of BSNL Broadband then watch the videos given below.

SpeedTest.net results after FUP.

BSNL

BSNL Prepaid Validity extension plan Recharge

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BSNL is the only state-owned pan India telecom service provider. It is active in all the forms of telecom at present except the 4G services. Though all the other telecom companies are now giving long-term validity of the SIM cards but BSNL still provide just highest 6 months of Validity extension recharge.

Since the plans keep changing time to time we today bring you the two recharge plans which will help you in Validity extension for your BSNL Prepaid number.

Validity Extension plan 36

With this Rs 36 plan a customer will get 6 month of validity and his plan will be changed to per second plan.  That means you will be charged on per second basis for all your calls. You can recharge with a STV of Rs. 36 from any shop or from online recharge sites.

You can also active this plan from your main balance. For that you have to type  HELP VOICE and send it to 52244.

 

Validity Extension plan 37

With this Rs 37 plan also a customer will get 6 month of validity but his plan will be changed to per minute plan which means you will be charged on per minute basis for all your calls. You can recharge with a STV of Rs. 37 from any shop or from online recharge sites.

You can also active this plan from your main balance. For that you have to type  HELP VOICE and send it to 52244 and follow the instructions then.

 

Two of these recharge are the best recharge of Validity extension plan for any BSNL Prepaid user of any circle or state of India.

In case if you face any problem with these recharge then leave a comment below. We will help you as much as possible.

 

If you have any suggestions and queries then mail us [email protected]

Aircel, Airtel, BSNL, Idea, Loop Mobile, MTNL, MTS, News, Reliance, Reliance Jio Infocomm, Reliance Netconnect, T24, TATA DOCOMO, Uninor, Videocon, Virgin Mobile, Vodafone

Will the mobile Internet speed increase now?

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Recently TRAI asked all the telecom service provider of India to ensure some points related to their Internet speed. Now telecom companies will have to provide the details of the minimum speed which users will receive after recharging with a Data pack. Not only this the companies will have to make sure that they are delivering that minimum speed for at-least 80% of the time. A major question after this decision comes to mind, Will the Mobile Internet speed increase now?

This step of TRAI is welcomed here. Till now the companies were playing fair tricks with the Indian customers. Companies like Tata Docomo were saying that they deliver the internet speed of 21 Mbps. While some were saying they deliver 14.2 Mbps and all were at least promising the speed of 7.2 Mbps. This was the scenario for both Mobile Internet and Data Card internet. I bet no one ever got the speed of 21 Mbps on their mobile or Data card in India (except 4G which is just used by a few thousand in India).

MTS which is one of the leading telecom provider in Data card market promise the speed of 9.2 Mbps with their data card. I tested myself and got 10% of the actual speed, when made a complaint to them they said you are getting the speed of 1 Mbps and that’s okay. So what a common man do now? Sit back and throw out your frustration somewhere else.

Though TRAI made a great move, now companies will set a minimum speed and will give it for 80% of the time but who will track that 80% uptime or that 20% downtime?  Moreover it  would be great if TRAI would have also made any comment on the minimum speed limit like they did for wireline broadband a few days back (TRAI made 512 Kbps as the minimum speed for Wireline Broadband).

And talking about the Downtime, according to my experience BSNL is the ISP with the highest time of downtime with their mobile Internet. They are down for 80% of the time. They also have call drops problem over their 3G network.

Moreover companies can still play fair tricks. 70% of us do not know the difference between kBps and kbps or the difference between MBps and Mbps. Companies take it as a plus point the always show their speed in Mbps and kbps.  Let me tell you the difference, the Capital ‘B’ stands for Byte and the small ‘b’ stands for bit. There are 8 bits in one byte (1 Byte = 8 bits), which mean a speed of 8 Mbps is actually a speed of 1 MBps. Lets get more clear,  A song is usually of 5 MB (5 MegaByte) which we can download with 20-25 kBps speed of a 2G connection in 3-4 minutes. That 25 kBps speed actually mean 200 kbps for the companies. In the same way the 7.2 Mbps speed is actually less than 1 MBps.

Users need to be aware on such fair tricks. TRAI may take more steps for better internet but until consumer get aware, companies will keep playing such more tricks and cheat you.

 

If you have any queries and suggestions for our blog, comment it below or mail us at [email protected] 

BSNL

How to activate one day roaming pack in BSNL?

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BSNL is still among the telecom companies which is used and given priority by many business and government employees. No matter they are providing their services in all the areas and papers but still its quality is pathetic. Self care of BSNL is also in the list of BSNL services which are poor. It is just not handy for many of its users. Check out how you can activate one day roaming pack in BSNL.

Steps to Activate one day roaming pack in BSNL

Almost all the telecom provider have an easy and convenient method to activate such one day packs but since you are a BSNL customers you will have to suffer a bit before you enjoy. If you are out from your home circle and you are being charged for roaming BSNL provide you service of free Incoming in Roaming and outgoing calls at reduced rate after charging a bit. Though there are several recharges with different validity but if you want to activate only one day roaming plan then you can do it yourself.

Steps..

  • Open your Write Message box;
  • Type   HELP VOICE;
  • Now send it on 52244;
  • You will receive a message telling several plans.
  • Most probably one day roaming pack will not be there.
  • You will need to reply the message with   ” m ” and then you will be told more plans.
  • After repeating this step properly you will get to see a Roaming pack on some 14th or 15th number (Check the Image below).
  • activate one day roaming pack in BSNL
  • Reply with the respective code.
  • After one more step of conformation your pack will get activated and a charge of approx Rs. 4.45 will get deducted from your account.

Benefits after you activate one day roaming pack in BSNL

As a benefit you will get all incoming calls free and all outgoing calls will be charged @1.5p/sec.

 

This method of activating one day roaming plan work in all the circles where BSNL provide service which include following circles. Assam, Andhra Pradesh, Arunanchal pradesh, Bihar Jharkhand, Chattisgarh, Gujarat, Haryana, Himachal Pradesh, Jammu & Kashmir. Also  Karnataka, Kerala, Madhya Pradesh, Maharashtra  Goa, Manipur, Meghalya, Mizoram, Nagaland, Orissa, Punjab, Rajasthan, Sikkim, Tamil Nadu, Tripura, Uttar Pradesh, Uttrakhand and West Bengal.

 

If you face any problem with the methods given above or if you have any suggestions for us then mail us on [email protected] If can also comment it below.

BSNL, News

BSNL launched ‘Bharatphone’ in 1099 INR with freebies

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The state owned telecom operator of India and the 4th largest mobile telecom service provider in India, BSNL, toady launched its new device ‘Bharatphone’. BSNL also announced some freebies for its buyers.

What is special in Bharatphone?

Bharatphone is specially designed phone by BSNL which is manufactured by penta. It is designed specailly to access E-Governence services. It will be having a Java app preinstalled which will give user access to the ICT services of E-Governance.

What are the specifications of BSNL’s Bharatphone?

Technically, Bharatphone has some amazing specification according to its budget. It is developed by Penta which had already introdused many tablets in market with tieup of BSNL.

This phone will be a dual sim phone which is having a 3″ display. With a alphanumric keyboard this phone will support Java applications. Inside the back there will be a huge 1800 mAh battery for long power backup.

Talking about memory, phone will be having a 64MB RAM and a 64 MB of internal storage which is quite similar to the most of the Nokia lo budget phones.

What is the price of Bharatphone?

BSNL and penta kept price of th Bharatphone vert reasonable. The market rate of Bsnl Bharatphone will be Rs. 1099. Apart from this BSNL will also provide the user free talktime of 1200 minutes.

 

At the launch, BSNL chairman R.K. Upadhyay said with this phone user can access Internet and play Java games. Audio ans video can also be played.

If you have any doubt and queries you can ask us in comment section below or write us at [email protected] plandekho.com.

Aircel, Airtel, BSNL, Idea, MTNL, News, Reliance, TATA DOCOMO, Vodafone

3G network Coverage in India with Telecom map of India

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India is all set to experience 4G services in coming Q3 of 2014. Yet 3G is not developed completely in all the areas. Though in the vast country like India it is very difficult to set such environment of technology everywhere so we can’t actually blame anyone for the uneven development of telecom sector. India is divided into 22 telecom circles including 3 metro circles. Our post today will tell you the about the 3G network coverage in India of all telecom companies in all the 22 circles.

Circle/Telecom State wise 3G coverage in India

Telecom_Circles_of_India_on_MAP_ PlanDekhoThe map given on the left show the telecom circles of India. Below are the circle wise list of 3G provider.

3G providers in Andhra Pradesh

  • BSNL
  • Airtel
  • Idea
  • Vodafone
  • Aircel

3G providers in Assam

  • BSNL
  • Airtel
  • Idea **
  • Vodafone **
  • Aircel
  • Reliance

3G providers in Bihar & Jharkhand

  • BSNL
  • Airtel
  • Idea **
  • Vodafone **
  • Aircel
  • Reliance

 

 

 

3G providers in Delhi NCR

  • MTNL
  • Airtel
  • Idea **
  • Vodafone
  • Reliance

3G providers in Gujarat

  • BSNL
  • Airtel **
  • Idea
  • Vodafone
  • Tata Docomo

3G providers in Haryana

  • BSNL
  • Airtel **
  • Idea
  • Vodafone
  • Tata Docomo

3G providers in Himachal Pradesh

  • BSNL
  • Airtel
  • Idea
  • Vodafone **
  • Reliance

3G providers in Jammu and Kashmir

  • BSNL
  • Airtel
  • Idea
  • Vodafone **
  • Aircel
  • Reliance

3G providers in Karnataka

  • BSNL
  • Airtel
  • Idea **
  • Vodafone **
  • Aircel
  • Tata Docomo

3G providers in Kerala

  • BSNL
  • Airtel **
  • Idea
  • Vodafone **
  • Aircel
  • Tata Docomo

3G providers in Kolkata

  • BSNL
  • Airtel **
  • Idea **
  • Vodafone
  • Aircel
  • Reliance

3G providers in Madhya Pradesh and chattisgarh

  • BSNL
  • Airtel **
  • Idea
  • Vodafone **
  • Tata Docomo
  • Reliance

3G providers in Maharashtra and Goa

  • BSNL
  • Airtel **
  • Idea
  • Vodafone
  • Tata Docomo

3G providers in Mumbai

  • MTNL
  • Airtel
  • Idea **
  • Vodafone
  • Reliance

3G providers in North East

  • BSNL
  • Airtel
  • Idea **
  • Vodafone **
  • Aircel
  • Reliance

3G providers in Orissa

  • BSNL
  • Aircel
  • Reliance

3G providers in Punjab

  • BSNL
  • Aircel
  • Tata Docomo
  • Reliance
  • Idea
  • Vodafone **
  • Airtel **

3G service providers in Rajasthan

  • BSNL
  • Airtel
  • Idea **
  • Vodafone **
  • Reliance

3G service providers in Tamil Nadu

  • BSNL
  • Airtel
  • Idea **
  • Vodafone **
  • Reliance

3G service providers in Uttar Pradesh (East)

  • BSNL
  • Airtel **
  • Idea
  • Vodafone
  • Aircel

3G service providers in Uttar Pradesh (West)

  • BSNL
  • Airtel **
  • Idea
  • Vodafone **
  • Tata Docomo

3G service providers in West Bengal

  • BSNL
  • Airtel
  • Idea **
  • Vodafone
  • Reliance
  • Aircel

** :- The Operators are providing 3G services with Intra Circle Roaming (ICR) Facility.

Operator wise 3G network coverage in India

 

UPDATE:- Idea, Vodafone and Airtel are now providing their services in Punjab.

3G network coverage in India state or circle wise

From this post you have gone through following points:-

  • 3g network coverage in India.
  • 3G service providers in India.
  • State wise 3g license holder in India.
  • Map of telecom circles in India.
  • 3g network coverage of Vodafone.
  • 3g network coverage of Aircel.
  • 3g network coverage of Airtel.
  • 3g network coverage of Idea.
  • 3g network coverage of Tata Docomo.
  • 3g network coverage of BSNL and MTNL.
  • 3g network coverage of Reliance.
  • 3g network coverage of all operators state wise.

If you still have any query or suggestion then comment it below or mail us at [email protected]

Aircel, Airtel, BSNL

Holi special offer recharges for Airtel Aircel and BSNL

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Though India celebrate a new festival on every new day. But among such wast numbers of festivals some are very special and celebrated with complete dedication. Happiness is at huge and everyone is expecting bonus in everything. Telecom operators also wish all the customers happy Holi by giving special offers for this festive week. Just like every year this year also many companies gave special offers to their customers. Holi special offer recharges for Airtel, Aircel and BSNL are given below.

Holi Special offer recharge for BSNL customers

BSNL never miss a chance to distribute happiness among their millions of customers. This Holi BSNL is providing Full Talktime on all the top-up recharge between Rs. 100 to Rs. 999 . More than than that you can get 10% extra talktime on top-up recharge od  Rs. 1000 or above. This offer will continue till 90 Days from 13 March.

Holi Special offer recharge for Aircel customers

Aircel gave all its customers a big gift which is beneficial to all the customers. With the recharge of Rs. 83 a customer will get Talktime of Rs. 90 and reduced Roaming rates. After the recharge customer will be charged 1p/sec for both Incoming and Outgoing in Roaming. This pack will be valid for 30 Days.

Holi Special offer recharge for Airtel customers

Airtel launched nothing new but offering a wide range of special recharges which are customer based. To know your special recharge take your mobile and dial 198 and follow the instructions.

Though all the details of above given plans was typed correctly but still the poffer can be changed without any prior notice so we don’t guarantee any offer. 

If you have any query than you can ask us in comment section below or mail us at [email protected] .

Aircel, Airtel, BSNL, Idea, Loop Mobile, MTNL, MTS, News, Reliance, T24, TATA DOCOMO, Uninor, Videocon, Virgin Mobile, Vodafone

World Consumer Rights Day special on Telecom by Team PlanDekho

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15 March 2014.

Hello Readers,

Happy World Consumer Rights Day to you.

India is second largest country in world in terms of Population, One of the leading economy and a developing country. Trade and Industrialization shown a massive growth in last decade. For those who don’t know, India is second largest country in terms of telecom user population. Things here changed like never before in last decade. In the same last 10 Years Telecom Industry grown magnificently in the country just like the rest of Globe. Various telecom companies emerged out with hope to serve millions of Customers in India, some are doing so while rest are lost somewhere in the population of 125 cr.

Telecom is way of communication to long distance with technological means. But today our post will be limited to mobile telecom services of India. Altogether there are 12 fully active mobile service provider and many Boradband ISPs across India. There are more than 867 Million active customer of Wireless telecom service in India. Bharti Airtel is the leading telecom company with customer base of more than 188 Million.

Airtel is though noted as best customer satisfaction providing company but list of complains raised be Airtel customer is also more than 1000 in a single day. Condition is similar with all the telecom companies in India including the only state owned telecom company BSNL. Below here we will discuss the problems of Telecom Consumers and the way to get their solutions from the telecom companies.

Major and Minor Problems to customers of all telecom companies in India

Wrong Balance Deductions

One of the major problem discussed by customers of all the mobile companies in India. Wrong balance deductions are done in many forms like by cutting extra charge of your call. Sometimes customer complains the deductions of their main balance or Data without even use of the Internet.

Unwanted VAS activation

This problem is faced by almost all the customers. Telecom companies activate services and offers on customer mobile number without any request by the customer. Mainly these services are of no use like SMS alerts of Sport news, health tips etc. Condition is even worse for the customers when the number is switched off and the balance is deducted from the same.

Wrong Recharge Amount

This field is improved much but still cursed a lot since it wipes away a big amount. Many times companies change the recharge tariffs without any prior notice to the customers and when the customer recharge with previous amount he gets nothing and loose the money also.

With clever tricks

Companies play many clever tricks. many times they fool customer and the customer is not even aware of it. One of the technique is STV activation through SMS or USSD. A STV amount displayed by company always include the VATs over it. When we made a top-Up we are charged the VAT also. But with the Top-up amount when we activate an STV we are again asked to pay amount with VAT. Hence custome have to pay tax Twice. But company pay it only once to government.  BSNL customers are lucky as they are not fooled like this.

There are many more tricks through which a customer get financial loss and hence lead ti mental and physical loss. Below are the few tricks which one should take if cheated any how.

Solutions one can look upon

File a compliant 

All the companies are giving toll free numbers to register a complaint. Ask customer care to solve the issue by explaining it the complete issue polity. If possible record the call.

In most of the cases your issue get solved, If not proceed to next step.

Awake them on Twitter and Facebook

If your issue in not solved or you want other customer to know them your issue, post or tweet your issue to the company’s FB or Twitter handle. Your voice will be surely listened.

Still in Problem? Proceed to further step.

Take your issue to nearest Customer outlet

If your issue is not solved go to the nearest customer outlet of your telecom provider and tell them to solve the issue or you will take a legal action.

Not satisfied yet!?! Dive in to next step.

Knock the door of Consumer Redressal Commission

Indian constitution is respectable. Constitution provide rights to customer to legally fight against frauds and unfair practices. Visit nearest Consumer court and file your complaint with all your docs. and evidences. This process is really easy and good. You will get proper justice.

Not only India, the problem of cheats with consumer is existing every where. This is the reason why theme of this World Consumer Rights Day is “Fix our Phone” or “Fair Mobile Service” . We have to shout loud to stop such evil practices otherwise no company gonna improve.

World Consumer Rights Day Plandekho

Dear PlanDekho reader,

We request you to always register a complaint of any cheats or wrong deductions by the Mobile service companies. No matter how small the amount is, if you are just charged with it unfairly its your right to fight back. We are always ready to help our customer in any possible manner. You can comment us below or mail your issue to [email protected] . We will be more than happy to help our readers.