Solution of Balance deduction in reliance Whatsapp and Facebook plan

Reliance communication a year back back launched a Whatsapp plan just in Rs. 16 and recently also launched a WhatsApp and Facebook plan in Rs. 42. These plan provide free access to customers for WhatsApp (Rs. 16) and both for WhatsApp & Facebook (Rs. 42) respectively. You can enjoy unlimited WhatsApp and Facebook with their respective apps but using Internet Data for other links is chargeable. But many Reliance users are facing problem with these packs and complaining about Balance deduction in Reliance WhatsApp and Facebook plan. Today our post will give you the possible solution of this problem.

Balance deduction in reliance Whatsapp and Facebook plan

Balance deduction in Reliance WhatsApp plan of Rs. 16

With the activation of Rs. 16 WhatsApp plan a reliance user can have unlimited access to WhatsApp without any Data charges. If you are still getting charged that may be due to following reasons.

Plan may not be active.

You have to active this plan by a procedure {explained here} after which you receive a confirmation message. If you have not received message your plan is not active.

You are using wrong APN

If you have successfully activated the plan and still getting the balance deducted then check your Access point name under network settings. The Access point name or APN must be either ‘netconnect’ or ‘rcomnet’ . If it is not that we recommend you to change it manually and we advise you to change it to ‘rcomnet’ .

You are clicking other links

With WhatsApp plan you can only use the WhatsApp application for free. If you receive any link in your whatsapp and you are opening it then you will be charged for it.   Do note that using WhatsApp is free but if you downloading WhatsApp application from internet is not free.

Other Apps are Using Internet Data

This is the most common problem which cause balance deduction. 90 % of WhatsApp users are using it through Smartphones. Smartphone have a tendency to run Background apps. Many Background apps like We Chat, Line, E-Mail etc. run continuously in background and use internet data. You should disable all those apps which run in background and use Internet Data.

 

 

Balance deduction in Reliance WhatsApp and Facebook plan of Rs. 42

With the activation of Rs. 42 WhatsApp and facebook plan a reliance user can have unlimited access to WhatsApp and Facebook through their apps without any Data charges. If you are still getting charged that may be due to following reasons.

Plan may not be active.

You have to active this plan by a procedure {explained here} after which you receive a confirmation message. If you have not received message your plan is not active.

You are using wrong APN

If you have successfully activated the plan and still getting the balance deducted then check your Access point name under network settings. The Access point name or APN must be either ‘netconnect’ or ‘rcomnet’ . If it is not that we recommend you to change it manually and we advise you to change it to ‘rcomnet’ .

You are clicking other links

With WhatsApp and Facebook plan you can only use the WhatsApp and Facebook application for free. If you receive any link in your whatsapp or Facebook profile and you are opening it then you will be charged for it.   Do note that using WhatsApp and facebook is free but if you are downloading any of these application from internet, it is not free.

NOTE :- Both WhatsApp and Fcebook sholud be only used with their respective Apps only.  Don’t use if in your Browser or with any third party App.

Other Apps are Using Internet Data

This is the most common problem which cause balance deduction. Most of the WhatsApp and Facebook users are using it through Smartphones. Smartphone have a tendency to run Background apps. Many Background apps like We Chat, Line, E-Mail etc. run continuously in background and use internet data. You should disable all those apps which run in background and use Internet Data.

All the possible reasons of Balance deduction in reliance Whatsapp and Facebook plan are given above. If your balance is being deducted even after taking above steps then better contact Reliance customer care.

If you have any query or suggestion then please write to us through the comments section below or mail us at Contact@PlanDekho.com .

Leave a Reply

Your email address will not be published. Required fields are marked *