15 March 2014.
Happy World Consumer Rights Day to you.
India is second largest country in world in terms of Population, One of the leading economy and a developing country. Trade and Industrialization shown a massive growth in last decade. For those who don’t know, India is second largest country in terms of telecom user population. Things here changed like never before in last decade. In the same last 10 Years Telecom Industry grown magnificently in the country just like the rest of Globe. Various telecom companies emerged out with hope to serve millions of Customers in India, some are doing so while rest are lost somewhere in the population of 125 cr.
Telecom is way of communication to long distance with technological means. But today our post will be limited to mobile telecom services of India. Altogether there are 12 fully active mobile service provider and many Boradband ISPs across India. There are more than 867 Million active customer of Wireless telecom service in India. Bharti Airtel is the leading telecom company with customer base of more than 188 Million.
Airtel is though noted as best customer satisfaction providing company but list of complains raised be Airtel customer is also more than 1000 in a single day. Condition is similar with all the telecom companies in India including the only state owned telecom company BSNL. Below here we will discuss the problems of Telecom Consumers and the way to get their solutions from the telecom companies.
Major and Minor Problems to customers of all telecom companies in India
Wrong Balance Deductions
One of the major problem discussed by customers of all the mobile companies in India. Wrong balance deductions are done in many forms like by cutting extra charge of your call. Sometimes customer complains the deductions of their main balance or Data without even use of the Internet.
Unwanted VAS activation
This problem is faced by almost all the customers. Telecom companies activate services and offers on customer mobile number without any request by the customer. Mainly these services are of no use like SMS alerts of Sport news, health tips etc. Condition is even worse for the customers when the number is switched off and the balance is deducted from the same.
Wrong Recharge Amount
This field is improved much but still cursed a lot since it wipes away a big amount. Many times companies change the recharge tariffs without any prior notice to the customers and when the customer recharge with previous amount he gets nothing and loose the money also.
With clever tricks
Companies play many clever tricks. many times they fool customer and the customer is not even aware of it. One of the technique is STV activation through SMS or USSD. A STV amount displayed by company always include the VATs over it. When we made a top-Up we are charged the VAT also. But with the Top-up amount when we activate an STV we are again asked to pay amount with VAT. Hence custome have to pay tax Twice. But company pay it only once to government. BSNL customers are lucky as they are not fooled like this.
There are many more tricks through which a customer get financial loss and hence lead ti mental and physical loss. Below are the few tricks which one should take if cheated any how.
Solutions one can look upon
File a compliant
All the companies are giving toll free numbers to register a complaint. Ask customer care to solve the issue by explaining it the complete issue polity. If possible record the call.
In most of the cases your issue get solved, If not proceed to next step.
Awake them on Twitter and Facebook
If your issue in not solved or you want other customer to know them your issue, post or tweet your issue to the company’s FB or Twitter handle. Your voice will be surely listened.
Still in Problem? Proceed to further step.
Take your issue to nearest Customer outlet
If your issue is not solved go to the nearest customer outlet of your telecom provider and tell them to solve the issue or you will take a legal action.
Not satisfied yet!?! Dive in to next step.
Knock the door of Consumer Redressal Commission
Indian constitution is respectable. Constitution provide rights to customer to legally fight against frauds and unfair practices. Visit nearest Consumer court and file your complaint with all your docs. and evidences. This process is really easy and good. You will get proper justice.
Not only India, the problem of cheats with consumer is existing every where. This is the reason why theme of this World Consumer Rights Day is “Fix our Phone” or “Fair Mobile Service” . We have to shout loud to stop such evil practices otherwise no company gonna improve.
Dear PlanDekho reader,
We request you to always register a complaint of any cheats or wrong deductions by the Mobile service companies. No matter how small the amount is, if you are just charged with it unfairly its your right to fight back. We are always ready to help our customer in any possible manner. You can comment us below or mail your issue to Contact@PlanDekho.com . We will be more than happy to help our readers.